FAQs

Q: Who is Kiki?
A: That's a secret I'll never tell. xoxo.

Q: How long can I keep the cocktails & mocktails?
A: 3 days for optimal freshness (refrigerated) as I use fresh fruit juices and coffee in my beverages. However, the Old Fashioned and Negroni can definitely last much longer! 

Q: How many servings are in a bottle of 120ml and 480ml?
A: 120ml is good for 1-1.5 servings and 480ml is good for 4-6 servings. But it really depends on how thirsty you are! 

Q: Do I get a gift box? 
A: Yes, you will get a gift box if you order in multiples of 3 or 4 120ml bottles, or multiples of 3 for 480ml bottles. It will also come with paper straws and garnishes.

Q: This is a gift, can I leave a message to my loved one(s)?
A: Yes, you may, as long as you let me know in the check out section (notes to your order). 


Q: Do you have anything catered for children/people who do not drink alcohol?
A: Yes, I have bespoke mocktails. 

Q: Can I personalised my bottle label for my bespoke cocktail/mocktail? 
A: Absolutely! Just remember to key it in upon check out. Kindly keep the name short and sweet, up to 24 characters.

Q: Can I customise my label for regular cocktails? 
A: Unfortunately customised labels are only for bespoke cocktail orders. If you would like to have a customised label for any of our regular cocktails, place a bespoke cocktail order and let us know the flavour you would like! 

Q: I forgot to key in my tastes and preferences for my bespoke cocktails! 
A: Don’t worry, drop me an email and/or DM I will be in touch shortly! However, there might be delays in your delivery.

Q: Do you have a minimum spend?
A: Yes, the minimum spend is $50 (excluding taxes and delivery fee).

Q: How much is delivery?
A: $15 per order if the order is below $150 (excluding taxes and delivery fee). You may only enter one shipping address per order.

Q: When do I get free delivery?
A: When your order is above $150 (excluding taxes and delivery fee).

Q: What time would my parcel arrive?
A: Before 9pm of the day you have selected. 
Unfortunately, I am unable to provide a time frame or estimated time that it would be delivered. If you need your items earlier i.e for a party, I would advise you to place an order for the day before. 

Q: Can you do same day delivery?
A: No. Orders made by 5pm each day can be delivered the following day or later. (i.e if you order on 1st Jan at 4.59pm, you can have it delivered to you on 2nd Jan or (selected) later dates. If you order on 1st Jan at 5.01pm, you can have it delivered to you on 3rd Jan
or (selected) later dates.

Q: I have allergies. Am I still able to order your products?
A: Please be advised that our products are prepared in an environment where nuts, peanuts, diary, crustacean, shellfish, fish, eggs, pollen and cereals also being prepared, and may contain traces of all of the above. Customers concerned with food allergies must be aware of these risks.

Q: Can I change my order after payment when a new flavour becomes available?
A: You may cancel your initial order and place a new order. Cancellation fee of 8% applies.

Q: I placed a wrong order, can I cancel my order?
A: You must cancel at least two (2) days prior to the date of delivery of your order. A full refund will be made to you, less a cancellation fee of 8% of your total bill. If you cancel less than two (2) days prior to the date of delivery of your order, no refund will be given.

Q: Can I replace my existing selections with other flavours after I have submitted my order?
A: You would have to cancel your existing order and submit a new order. Please note a cancellation fee of 8% of your total bill for the cancelled order applies.

Q: Why can’t I order more than (3) days in advance?
A: To ensure that I am able to fulfil your orders, I would not be taking orders too early in advance. Kindly place your order closer to the date.

Q: Can I swap my 480ml bottle order for four 120ml bottles?
A: You would have to cancel your existing order and submit a new order. Please note a cancellation fee of 8% of your total bill for the cancelled order applies.

Q: Why can’t I click on certain dates?
A: I am sold out for the day or I am not taking orders yet.

Q: How do I place an order for a few locations?
A: Place a new order for every location. Free delivery only applies for each order above $150 to one location.
Q: I forgot to enter my discount code, can I still have the discount?
A: In order to enjoy the discount, you must enter the discount codes before the completion of each transaction.

Q: Kiki, why are you always sold out?
A: Kiki and the fairies personally hand craft every single cocktail, mocktail and cheesebox to ensure they are of the best quality. A lot of love goes into what you are getting! 💕

Thank you so much for your overwhelming support, they are working hard to bring you more of Kiki!

Q: Why do you need my contact number?
A: To ensure smooth delivery! In light of covid-19, this is also essential for contactless delivery.

Q: What if no one is at home during the delivery?
A: My fairies will leave the parcel at door/driveway. 

Q: What if I entered the wrong address?
A: You can quickly notify us by email before 10 am on the date of delivery, and we will arrange to have it delivered to the new address at no additional charge to you. For any change notified to us after 10 am on the date of delivery, there will be an additional $15 delivery fee applicable to reroute the parcel. Please note we are unable to give any refunds if the parcel was delivered to a wrong address provided by you.

Q: What is considered a corporate order?
A:  For corporate orders, kindly reach us at hello@kikisreserve.com. Corporate orders require a minimum total order value of $3,000+ and an order value of $150+ per delivery location. For other orders, kindly place your orders via our website.

Q: Where do you ship to?
A: Currently, only within  Singapore Main Island and Sentosa. We do not deliver to, Pulau Ubin, St John's Island, Lazarus Island, Tekong Island, Kusu Island, Semakau Island, Jurong Island.

Q: What taxes are applied to my orders?
A: The Goods and Services Tax of 7% is applied to the order as we are a GST registered company (201915315G). 

Q: What is your refund policy?
A: No refunds will be provided as these are perishable goods! 

If these does not answer your questions, drop me an email at hello@kikisreserve.com or DM me on Instagram @kikisreserve for a quicker response!